Knowledge Sharing and Organisational Learning as Correlates of Service Delivery in Private University Libraries in South-West, Nigeria.

Abstract

The essence of a library is to be able to meet its users’ needs and expectations; and where this is compromised, service delivery therein is tagged poor and inefficient. Studies have identified several factors as major determinants of service delivery in libraries, but very few of such studies have been able to recognise and appreciate the relevance of knowledge sharing and organisational learning in improving the level of service delivery among the personnel of Nigerian universities libraries. This study, therefore, examined knowledge sharing and organisational learning as correlates of service delivery in private university libraries in South-West, Nigeria. Survey design of correlational types was adopted in the study and total enumeration method was used to select librarians and library officers in these universities. In all, 246 personnel participated in the study. Self-structured questionnaire tagged “Service Delivery in Private University Libraries (SDPUL)” was used to elicit responses from the respondents. Findings showed that the rate of services delivery, knowledge sharing and organisational learning among the observed personnel were high and that a significant relationship exists between knowledge sharing, organisational learning and service delivery. Thus, university library personnel should constantly update their skills, ability and knowledge in order to meet up with the demands of the knowledge economy and that of the operations of the library.