Assessing the impact of IT on Services Quality in an Academic Library

Abstract

The present research assess the impact of Information Technology (IT) on services quality as perceived by library users of IIMT, and to understand the status of IT supported resources, facilities and services in IIMT Library. The research was carried out among the students and faculty members of the IIMT. The result of the study observed gaps in customer’s perception of quality of library resources and services against their expectations. The study identifies some features that could influence customer’s expectations and their perceptions of services quality. This Study may help those libraries, who are seriously interested to develop user satisfaction by provide better service to the users. It also suggests some recommendations about increasing the user satisfaction in the library services with application of IT.